Terms & Conditions

Capsule Holiday Homes Ltd Company Number: 16544603 Email: Craig@capsulehomes.uk Phone: 07554416830 Website: www.capsulehomes.uk

1. Introduction

These Terms and Conditions govern the sale and delivery of capsule holiday homes from Capsule Holiday Homes Ltd to you (“ our customer"). By placing an order, you agree to be bound by these terms.

2. Products

We supply high-specification capsule holiday homes built to BS 3632 standards. Each unit is imported directly from our trusted manufacturing partners in China and delivered to the customer's chosen site in the UK.

3. Ordering & Payment

A 50% deposit is required to confirm your order. - A further 35% is due upon completion at the factory, before shipping. - The remaining 15% is payable upon delivery to your site. - All payments must be made via bank transfer or an approved financing partner. If finance is used, the finance provider will pay us directly in line with their agreement with the customer.

4. Delivery

Estimated lead time is 12 to 15 weeks from design completed and deposit. - Delivery includes all logistics: factory quality control before dispatch, international shipping, import duty, customs clearance, UK transportation, and optional on-site installation. - Customers must ensure the site is accessible and prepared (e.g. levelled base, utilities access) before

delivery. - We are not liable for delays caused by third parties (e.g. customs, shipping lines).

5. Warranty

All units are covered by a 12-month warranty from the date of delivery. This includes: - All mechanical and structural parts - Labour required for repair or replacement This warranty excludes: - Damage caused by misuse, weather, or improper installation by third parties - Cosmetic wear and tear

6. Customer Responsibilities

Customers must: - Prepare the delivery site in advance (level ground, access routes, and service connections) - Obtain any necessary planning permissions or site licenses - Installation is available site inspection dependent

-Cooperate with installation contractors on agreed delivery dates

7. Cancellations & Refunds

Orders can be cancelled within 7 days of the initial deposit for a full refund. - After 7 days, the deposit is non-refundable due to the bespoke nature of the build. - Once production begins, no refunds will be issued.

8. Liability

We are not liable for: - Delays due to customs, port disruptions, or weather - Customer site issues that prevent installation - Losses arising from customer misuse or unauthorised modifications Our total liability is limited to the value of the unit purchased.

9. Intellectual Property

All logos, designs, promotional materials, and the Capsule Holiday Homes name remain the intellectual property of Capsule Holiday Homes Ltd.

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

11. Data Protection

We handle customer data in accordance with the UK GDPR and the Data Protection Act 2018. Personal data will only be used to process orders and for communication.

12. Contact

If you have any questions, contact us at: Email: craig@capsulehomes.uk Phone: 07973 489775

Finance Partner Terms

[Please refer to Moorgate finance]